Compendium of Digital Government Initiatives in Response to the COVID-19 Pandemic: 2020

Throughout the COVID-19 pandemic, digital technologies have allowed for continued connectivity and delivery of services online. Policy makers have mobilized public-private partnerships to design new services and apps as part of the crisis response, some going beyond information-sharing to deliver essential services to those most in need. This Compendium captures emerging trends in digital responses of UN Member States to the COVID-19 pandemic and provides a preliminary analysis of the main features of such responses. It demonstrates how governments have sought to ensure e-participation, facilitate E-health and E-business, support working and learning from home, and initiate contact tracing. As policy makers respond to increased expectations of e-services in the post-pandemic era, this Compendium may offer inspiration for innovative digital technologies that can help achieve development objectives. The inclusion of any technology or platform in this publication does not represent an endorsement from the United Nations. Cases shared are intended for the exchange of information so that Member States can learn from each other and possibly create new partnerships.