Payment and delivery
Contact Us
If you have any questions about delivery or orders, you can contact us:
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info@planetis.ch
Introduction
The Terms & Conditions define the contractual relationship between
Planetis Sàrl, registered with the Commercial Register of the canton of Vaud, CH-ID: CH55010525798; IDE: CHE-113.936.561
Headquarters: Praz du Perey 1A, 1077 Servion, Switzerland
Hereinafter “We”
and
Any person, natural or legal, entity or representative of interests, whose activity or presence on the present site (www.planetis.ch, hereinafter “the site”) aims to make a purchase or search for information for its own account or that of a third party;
Hereinafter “You”.
Terms & Conditions
The General Conditions (hereinafter “Conditions”) written on this web page govern your use of our website, accessible at www.planetis.ch, as well as those relating to the orders and services provided by us. These terms will be fully enforced and will affect your use of this website. By using this website, you have accepted all of the terms and conditions written here. You must not use this website if you do not agree with any of the terms and conditions of this website.
ARTICLE 1. Orders
A. Minors or persons under the age of 18 are not authorized to use this website, unless they can provide proof of parental authorization or that of a curator or guardian. The legal representative, in the event of a dispute, may be approached in order to be required to pay for orders that the person he or she represents has placed.
B. Any order placed for professional purposes and including the name or corporate name of a company, entity or legal person must be made with the authorization of the third party concerned. In the event of a dispute, we reserve the right to demand payment directly to the natural person who placed the order for the name of the structure that it represents, regardless of whether or not it is still employed by the company, entity or legal person concerned, and regardless of whether said structure if legally non-existent.
ARTICLE 2. Conclusion of the sales contract
A. Only the act whose conclusion results from an order between you and us is deemed to be a contract of sale. Any other information appearing on this site or interaction without confirmation from us does not constitute a conclusion of sale, whatever it may be.
B. The conclusion of a sales contract is confirmed by an email sent to the email address you have provided in your account. When you place an order, you confirm that you accept the terms set out in these Conditions.
C. Whatever the method of routing your order (grouped or unbundled shipment, collection by you or a third party in any collection point wherever is previously authorized by us), the sales contract and its Terms are only valid between you and us. The same Conditions apply in the case of a digital product download.
ARTICLE 3. Ownership and responsibility
A. The entirety of your order remains our property until the moment you have paid the entire amount of the corresponding invoice, as well as until the moment of delivery.
B. Although the items constituting your order remain our property until delivery and payment of the corresponding invoice, we cannot be held responsible for any damage caused by any
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additional costs requested by the carrier or customs
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negligence
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delay
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loss
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theft
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material or physical damage
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unforeseen issue related to the use of your order resulting in the caducity/expiration/invalidity of the item you purchased
located outside our field of action and for which the responsibility would fall upon a third party.
Responsibility for delay, loss, damage or even request for additional payment from a third party remains within your scope of action even if you are not yet the owner of the items ordered. We therefore remain the owners of the goods upon delivery to the address you have chosen, nevertheless it is your responsibility to ensure that your order reaches you.
C. You will contact the third parties concerned in the event of a dispute relating to a delivery problem:
For defective deliveries for which responsibility is to be attributed to Planzer:
Paket-Empfang online steuern oder live mit verfolgen (planzer-paket.ch)
For defective deliveries for which responsibility is to be attributed to Swiss Post:
For defective deliveries for which responsibility is to be attributed to DHL:
Report damage and file a complaint | DHL Parcel
For international shipments, the end customer is responsible for paying additional customs duties or import VAT, usually charged by the carrier. We will not accept a right of return based on additional charges charged by a third party.
D. In the event of a return request accepted by us and exclusively by us, the item is deemed to be your property (if such was the case prior to the return request) until such time as you receive a voucher of a value corresponding to the price paid by the book, or of another sum, according to agreement. It is the customer’s responsibility to send us the items they wish to return in a condition deemed compliant. For these purposes, you will take care to pack the relevant items properly. In addition, you will be responsible for the unforeseen and risks associated with the shipments, such as possible losses, delays or additional costs requested by third parties.
E. Although we reserve the right, in certain cases, to send your order to you through the services of an external mail-order partner, these Conditions are exclusively binding on you to us and you may not refer to them.
F. If your return request has been accepted, you will return only those items which have been accepted for return by us (and us exclusively) to the following address: Planetis, Praz du Perey 1A, 1077 Servion, Switzerland, and keep the shipment number of the carrier used. We are not responsible for any lost packages, if the shipment cannot be traced, or if you are negligent in returning the affected items. Until the voucher is issued with a value equal to the purchases you return, these are deemed to be your property; it is therefore your responsibility to ensure that these are re-routed in accordance with our logistics room.
ARTICLE 4. Displayed prices
A. The prices appearing on the site www.planetis.ch are including tax. To these prices are added, when the order is finalized, the postage, packaging and any other adjustment depending on the place of delivery, the number of packages expected or the weight or delivery method of these.
B. The price displayed during your order is valid when a return request is made, except in the event that you attempt to improperly collect an amount resulting from a price error or any other means, in which case we will adjust accordingly.
C. We will not discuss requirements for reducing our prices on the pretext that the product is cheaper elsewhere. However, we reserve the right to remain free in matters of negotiation.
D. The prices of digital products as displayed at the time of purchase are guaranteed. However, we reserve the right to change the price and invoice it at the corresponding price, if there is a price change caused between the time of invoicing and the time of actual payment by you. You cannot legally claim an earlier price in such a case, unless previously offered by us.
ARTICLE 5. Availability
A. The availability of each item is mentioned in the detail of its product page. This availability can be informed by us, the publisher, the distributor, the distributor, or any other bibliographic reference of which we will have interfaced a selection of data with the product sheet. We also reserve the right to inform the availability according to a range of deadlines refined according to the use.
B. The availability ranges are provided for information only and you cannot hold us exclusively responsible for, or pretext, a breach of these Conditions exclusively for the sole reason of discrepancy between the times indicated and the actual delivery, given that the information provided includes a multitude of sources for which we are only the intermediary.
C. If a significant delay or unexpected measures occur during the processing of your order, significantly impacting the availability of your order, we will inform you as soon as possible. We consider your order maintained in the event of a non-response from you and will serve you as soon as the order is available.
D. If a book has an availability marked “Temporarily Out of Stock” or “In Reprint” and you order for that title, we will treat your order as part of these Terms and will invoice you, and deliver the affected item (s) as soon as possible. . We will also use the payment method as provided when completing the order. If we are unable to collect the amount agreed upon when ordering, we will contact you to find another way to collect. The price is deemed to be the same as when invoiced, however, we reserve the right to change the invoice amount if the publisher or if current circumstances cause a price change. We undertake to contact you in advance in order to obtain your confirmation of purchase in such a case.
ARTICLE 6. Routing
A. Printed products and physical media are shipped via the carrier of our choice.
B. We reserve the right to use a drop shipping partner in order to serve you more quickly. These Terms, however, only apply between you and us.
ARTICLE 7. Payments
A. You have the choice between a multitude of payment methods when completing your order.
B. We offer companies and individuals with whom we have created a bond of trust the possibility of paying by invoice within 30 days.
C. For companies and individuals residing in the European Union, the European Economic Area or outside, we also offer the possibility of invoicing in EUROS and US Dollars.
D. There is no right of return for deliveries outside of Switzerland. According to agreement, a credit note, in the currency concerned, corresponding to the value of the articles can be emitted if your order does not correspond to these Conditions.
ARTICLE 8. Withdrawal
A. Local national legal provisions regarding withdrawal apply.
B. These withdrawal provisions may be refuted on the grounds that one of the terms of these Conditions has not been followed beforehand.
C. The purchase of a digital product is not subject to the legal provisions regarding withdrawal.
ARTICLE 9. Returns
A. The present Conditions as well as the Special Conditions in their last update apply.
B. If the Special Conditions for returns have been updated between the time you finalize your order and the time you make your return request, the valid version is the one dating from your return request, the article being deemed to be your property and thus releasing us from all liability.
ARTICLE 10. Intellectual property rights
A. Apart from the content you own, under these Terms, the name of the company and / or its licensors own all intellectual property rights and material contained in this website. You are granted a limited license only for the purpose of viewing the material contained on this website.
ARTICLE 11. Restrictions
A. You are specifically limited from all of the following: posting any website content in any other medium; the sale, sub-licensing and / or marketing of any website material; perform and / or publicly display any material from the website; use this website in any way that is or may be harmful to this website; use this website in any way that affects users’ access to this website; use of this website contrary to applicable laws and regulations, or in any way, may cause harm to the website or to any person or business entity; engage in any data mining, data collection, data mining or any other similar activity in connection with this website; by using this website to engage in any advertising or marketing. Certain areas of this website are prohibited from access to you and we may further restrict access by you to all areas of this website at any time in its absolute discretion. Any username and password you may have for this website are confidential and you must maintain confidentiality as well. Your Content In these standard website terms and conditions, “your content” means any audio, video, images or other material that you choose to display on this website. By posting your content, you grant Planetis Sàrl a non-exclusive license, irrevocable worldwide, under license to use, reproduce, adapt, publish, translate and distribute it on all media. Your content must be your own and must not infringe on the rights of any third party. Planetis Sàrl reserves the right to remove any content from your website at any time without notice.
ARTICLE 12. Guarantee
A. This website is provided “as is”, with all defects, and the name or logo of the Company makes no representations or warranties of any kind whatsoever relating to this website or the materials contained on it. this website.
ARTICLE 13. Limitation of liability
A. Under no circumstances can Planetis Sàrl, nor any of its persons in charge, directors and employees, be held responsible for anything arising from or related in any way to your use of this website. , that this responsibility be contractual. The name of the company, including its officers, directors and employees, will not be liable for any indirect, consequential or special liability arising out of or relating in any way to your use of this website.
ARTICLE 14. Compensation
You hereby indemnify Planetis Sàrl to the fullest extent possible and against all liabilities, costs, claims, causes of action, damages and expenses arising in any way from your breach of any of the provisions of these Conditions.
ARTICLE 15. Severability
A. If any provision of these Terms is held to be invalid under any applicable law, those provisions will be deleted without affecting the other provisions hereof.
ARTICLE 16. Variation of terms
A. Planetis Sàrl is authorized to revise these terms at any time as it sees fit, and by using this website you are expected to revise these terms from time to time.
ARTICLE 17. Mission
Planetis Sàrl is authorized to assign, transfer and subcontract its / their rights and / or obligations under these conditions without any notification. However, you are not authorized to assign, transfer or subcontract any of your rights and / or obligations under these Terms.
ARTICLE 18. Full Agreement
These Terms constitute the entire agreement between Planetis Sàrl and you with respect to your use of this website and supersede all prior agreements and agreements.
ARTICLE 19. Applicable law and jurisdiction
These Terms will be governed by and construed in accordance with local Swiss laws, and you submit to the non-exclusive jurisdiction of the state and federal courts located in the country for the resolution of any dispute.
Last update: May 2024