Terms & Conditions

Terms & Conditions

These general conditions define the contractual relationship between


Planetis Sàrl, registered with the Commercial Register of the canton of Vaud, CH-ID: CH55010525798; IDE: CHE-113.936.561

Headquarters: Praz du Perey 1A, 1077 Servion, Switzerland

Hereinafter “We”


Any person, natural or legal, entity or representative of interests, whose activity or presence on the present site (www.planetis.ch, hereinafter “the site”) aims to make a purchase or search for information for its own account or that of a third party;

Hereinafter “You”.


Terms & Conditions

The General Conditions (hereinafter “Conditions”) written on this web page govern your use of our website, accessible at www.planetis.ch, as well as those relating to the orders and services provided by us. These terms will be fully enforced and will affect your use of this website. By using this website, you have accepted all of the terms and conditions written here. You must not use this website if you do not agree with any of the terms and conditions of this website.


Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: Switzerland

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Planetis Sàrl

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Service refers to the Website.

  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to Planetis, accessible from www.planetis.ch

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.


Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

Switzerland Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to Switzerland embargo, or that has been designated by the Swiss government as a “terrorist supporting” country, and (ii) You are not listed on any Swiss government list of prohibited or restricted parties.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:


ARTICLE 1. Orders

A. Minors or persons under the age of 18 are not authorized to use this website, unless they can provide proof of parental authorization or that of a curator or guardian. The legal representative, in the event of a dispute, may be approached in order to be required to pay for orders that the person he or she represents has placed.

B. Any order placed for professional purposes and including the name or corporate name of a company, entity or legal person must be made with the authorization of the third party concerned. In the event of a dispute, we reserve the right to demand payment directly to the natural person who placed the order for the name of the structure that it represents, regardless of whether or not it is still employed by the company, entity or legal person concerned, and regardless of whether said structure if legally non-existent.

ARTICLE 2. Conclusion of the sales contract

A. Only the act whose conclusion results from an order between you and us is deemed to be a contract of sale. Any other information appearing on this site or interaction without confirmation from us does not constitute a conclusion of sale, whatever it may be.

B. The conclusion of a sales contract is confirmed by an email sent to the email address you have provided in your account. When you place an order, you confirm that you accept the terms set out in these Conditions.

C. Whatever the method of routing your order (grouped or unbundled shipment, collection by you or a third party in any collection point wherever is previously authorized by us), the sales contract and its Terms are only valid between you and us. The same Conditions apply in the case of a digital product download.

ARTICLE 3. Ownership and responsibility

A. The entirety of your order remains our property until the moment you have paid the entire amount of the corresponding invoice, as well as until the moment of delivery.

B. Although the items constituting your order remain our property until delivery and payment of the corresponding invoice, we cannot be held responsible for any damage caused by any

  • additional costs requested by the carrier or customs

  • negligence

  • delay

  • loss

  • theft

  • material or physical damage

  • unforeseen issue related to the use of your order resulting in the caducity/expiration/invalidity of the item you purchased

located outside our field of action and for which the responsibility would fall upon a third party.

Responsibility for delay, loss, damage or even request for additional payment from a third party remains within your scope of action even if you are not yet the owner of the items ordered. We therefore remain the owners of the goods upon delivery to the address you have chosen, nevertheless it is your responsibility to ensure that your order reaches you.

C. You will contact the third parties concerned in the event of a dispute relating to a delivery problem:


For defective deliveries for which responsibility is to be attributed to Planzer:

Paket-Empfang online steuern oder live mit verfolgen (planzer-paket.ch)


For defective deliveries for which responsibility is to be attributed to Swiss Post:

Damage or loss – La Poste


For defective deliveries for which responsibility is to be attributed to DHL:

Report damage and file a complaint | DHL Parcel


For international shipments, the end customer is responsible for paying additional customs duties or import VAT, usually charged by the carrier. We will not accept a right of return based on additional charges charged by a third party.


D. In the event of a return request accepted by us and exclusively by us, the item is deemed to be your property (if such was the case prior to the return request) until such time as you receive a voucher of a value corresponding to the price paid by the book, or of another sum, according to agreement. It is the customer’s responsibility to send us the items they wish to return in a condition deemed compliant. For these purposes, you will take care to pack the relevant items properly. In addition, you will be responsible for the unforeseen and risks associated with the shipments, such as possible losses, delays or additional costs requested by third parties.

E. Although we reserve the right, in certain cases, to send your order to you through the services of an external mail-order partner, these Conditions are exclusively binding on you to us and you may not refer to them.

F. If your return request has been accepted, you will return only those items which have been accepted for return by us (and us exclusively) to the following address: Planetis, Praz du Perey 1A, 1077 Servion, Switzerland, and keep the shipment number of the carrier used. We are not responsible for any lost packages, if the shipment cannot be traced, or if you are negligent in returning the affected items. Until the voucher is issued with a value equal to the purchases you return, these are deemed to be your property; it is therefore your responsibility to ensure that these are re-routed in accordance with our logistics room.


ARTICLE 4. Displayed prices

A. The prices appearing on the site www.planetis.ch are including tax. To these prices are added, when the order is finalized, the postage, packaging and any other adjustment depending on the place of delivery, the number of packages expected or the weight or delivery method of these.

B. The price displayed during your order is valid when a return request is made, except in the event that you attempt to improperly collect an amount resulting from a price error or any other means, in which case we will adjust accordingly.

C. We will not discuss requirements for reducing our prices on the pretext that the product is cheaper elsewhere. However, we reserve the right to remain free in matters of negotiation.

D. The prices of digital products as displayed at the time of purchase are guaranteed. However, we reserve the right to change the price and invoice it at the corresponding price, if there is a price change caused between the time of invoicing and the time of actual payment by you. You cannot legally claim an earlier price in such a case, unless previously offered by us.


ARTICLE 5. Availability

A. The availability of each item is mentioned in the detail of its product page. This availability can be informed by us, the publisher, the distributor, the distributor, or any other bibliographic reference of which we will have interfaced a selection of data with the product sheet. We also reserve the right to inform the availability according to a range of deadlines refined according to the use.

B. The availability ranges are provided for information only and you cannot hold us exclusively responsible for, or pretext, a breach of these Conditions exclusively for the sole reason of discrepancy between the times indicated and the actual delivery, given that the information provided includes a multitude of sources for which we are only the intermediary.

C. If a significant delay or unexpected measures occur during the processing of your order, significantly impacting the availability of your order, we will inform you as soon as possible. We consider your order maintained in the event of a non-response from you and will serve you as soon as the order is available.

D. If a book has an availability marked “Temporarily Out of Stock” or “In Reprint” and you order for that title, we will treat your order as part of these Terms and will invoice you, and deliver the affected item (s) as soon as possible. . We will also use the payment method as provided when completing the order. If we are unable to collect the amount agreed upon when ordering, we will contact you to find another way to collect. The price is deemed to be the same as when invoiced, however, we reserve the right to change the invoice amount if the publisher or if current circumstances cause a price change. We undertake to contact you in advance in order to obtain your confirmation of purchase in such a case.

ARTICLE 6. Routing

A. Printed products and physical media are shipped via the carrier of our choice.

B. We reserve the right to use a drop shipping partner in order to serve you more quickly. These Terms, however, only apply between you and us.


ARTICLE 7. Payments

A. You have the choice between a multitude of payment methods when completing your order.

B. We offer companies and individuals with whom we have created a bond of trust the possibility of paying by invoice within 30 days.

C. For companies and individuals residing in the European Union, the European Economic Area or outside, we also offer the possibility of invoicing in EUROS and US Dollars.

D. There is no right of return for deliveries outside of Switzerland. According to agreement, a credit note, in the currency concerned, corresponding to the value of the articles can be emitted if your order does not correspond to these Conditions.


ARTICLE 8. Withdrawal

A. Local national legal provisions regarding withdrawal apply.

B. These withdrawal provisions may be refuted on the grounds that one of the terms of these Conditions has not been followed beforehand.

C. The purchase of a digital product is not subject to the legal provisions regarding withdrawal.


ARTICLE 9. Returns

A. The present Conditions as well as the Special Conditions in their last update apply.

B. If the Special Conditions for returns have been updated between the time you finalize your order and the time you make your return request, the valid version is the one dating from your return request, the article being deemed to be your property and thus releasing us from all liability.

ARTICLE 10. Intellectual property rights


A. Apart from the content you own, under these Terms, the name of the company and / or its licensors own all intellectual property rights and material contained in this website. You are granted a limited license only for the purpose of viewing the material contained on this website.

ARTICLE 11. Restrictions


A. You are specifically limited from all of the following: posting any website content in any other medium; the sale, sub-licensing and / or marketing of any website material; perform and / or publicly display any material from the website; use this website in any way that is or may be harmful to this website; use this website in any way that affects users’ access to this website; use of this website contrary to applicable laws and regulations, or in any way, may cause harm to the website or to any person or business entity; engage in any data mining, data collection, data mining or any other similar activity in connection with this website; by using this website to engage in any advertising or marketing. Certain areas of this website are prohibited from access to you and we may further restrict access by you to all areas of this website at any time in its absolute discretion. Any username and password you may have for this website are confidential and you must maintain confidentiality as well. Your Content In these standard website terms and conditions, “your content” means any audio, video, images or other material that you choose to display on this website. By posting your content, you grant Planetis Sàrl a non-exclusive license, irrevocable worldwide, under license to use, reproduce, adapt, publish, translate and distribute it on all media. Your content must be your own and must not infringe on the rights of any third party. Planetis Sàrl reserves the right to remove any content from your website at any time without notice.


ARTICLE 12. Guarantee

A. This website is provided “as is”, with all defects, and the name or logo of the Company makes no representations or warranties of any kind whatsoever relating to this website or the materials contained on it. this website.


ARTICLE 13. Limitation of liability

A. Under no circumstances can Planetis Sàrl, nor any of its persons in charge, directors and employees, be held responsible for anything arising from or related in any way to your use of this website. , that this responsibility be contractual. The name of the company, including its officers, directors and employees, will not be liable for any indirect, consequential or special liability arising out of or relating in any way to your use of this website.


ARTICLE 14. Compensation

You hereby indemnify Planetis Sàrl to the fullest extent possible and against all liabilities, costs, claims, causes of action, damages and expenses arising in any way from your breach of any of the provisions of these Conditions.


ARTICLE 15. Severability

A. If any provision of these Terms is held to be invalid under any applicable law, those provisions will be deleted without affecting the other provisions hereof.


ARTICLE 16. Variation of terms

A. Planetis Sàrl is authorized to revise these terms at any time as it sees fit, and by using this website you are expected to revise these terms from time to time.


ARTICLE 17. Mission

Planetis Sàrl is authorized to assign, transfer and subcontract its / their rights and / or obligations under these conditions without any notification. However, you are not authorized to assign, transfer or subcontract any of your rights and / or obligations under these Terms.


ARTICLE 18. Full Agreement

These Terms constitute the entire agreement between Planetis Sàrl and you with respect to your use of this website and supersede all prior agreements and agreements.


ARTICLE 19. Applicable law and jurisdiction

These Terms will be governed by and construed in accordance with local Swiss laws, and you submit to the non-exclusive jurisdiction of the state and federal courts located in the country for the resolution of any dispute.

Last update: May 2024