# TERMS AND CONDITIONS OF SALE AND USE
Last update: 10.05.2026
## 1. Company Information
These General Terms and Conditions define the contractual relationship between:
**Planetis Sàrl**
Registered with the Commercial Register of the Canton of Vaud, Switzerland
CH-ID: CH55010525798
UID / IDE: CHE-113.936.561
Registered office:
Ch. des Pins 16
1273 Arzier
Switzerland
Website: www.planetis.ch
Email: info@planetis.ch
Hereinafter referred to as “Planetis”, “We”, “Us”, or “Our”.
And:
Any natural person, legal entity, representative, organization, institution, or third party using the website, placing an order, requesting information, or interacting with the website in any manner, whether for its own account or on behalf of another party.
Hereinafter referred to as “You” or “Your”.
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# 2. Acceptance of Terms
By accessing, browsing, or using the website www.planetis.ch, or by placing an order through the website, You acknowledge that You have read, understood, and accepted these Terms and Conditions in full.
If You do not agree with any provision contained herein, You must immediately cease using the website and related services.
These Terms apply to:
- website access,
- product purchases,
- digital product downloads,
- quotations,
- invoices,
- deliveries,
- customer accounts,
- communications,
- and all services offered by Planetis Sàrl.
---
# 3. Definitions
For the purposes of these Terms:
**Company** means Planetis Sàrl.
**Website** means www.planetis.ch.
**Service** means all products, services, digital content, information, and functionalities made available through the Website.
**Products** include physical books, printed publications, manuals, reports, subscriptions, digital files, software, downloadable products, and related services.
**You** means the user, purchaser, organization, or representative accessing or using the Service.
**Affiliate** means any entity controlling, controlled by, or under common control with a party.
**Country** refers to Switzerland.
---
# 4. Orders
## 4.1 Age Restriction
Persons under the age of 18 may not place orders unless authorized by a parent, guardian, curator, or legal representative.
Planetis reserves the right to request proof of authorization.
## 4.2 Orders on Behalf of Organizations
Any order placed on behalf of a company, government body, NGO, institution, university, international organization, or other entity must be authorized by that entity.
Planetis reserves the right to claim payment directly from the individual who placed the order if:
- the organization refuses payment,
- the purchaser lacked authorization,
- or the organization no longer exists.
## 4.3 Order Confirmation
A sales contract is deemed concluded only once an order confirmation email has been issued by Planetis.
Automatic acknowledgments or website displays alone do not constitute contractual acceptance.
Planetis reserves the right to refuse or cancel any order at its sole discretion.
---
# 5. Prices and Payments
## 5.1 Prices
Unless otherwise stated, prices displayed on the Website are in Swiss Francs (CHF) and include applicable Swiss VAT where required.
Additional charges may apply, including:
- shipping,
- packaging,
- insurance,
- customs duties,
- import taxes,
- carrier surcharges,
- banking fees,
- currency conversion fees,
- or remote-area delivery fees.
## 5.2 Pricing Errors
Planetis reserves the right to cancel or correct orders affected by:
- typographical errors,
- pricing errors,
- technical issues,
- currency conversion anomalies,
- or supplier price modifications.
## 5.3 Payment Methods
We may offer:
- Stripe,
- PayPal,
- bank transfer,
- invoice payment,
- credit/debit card payment,
- or other methods displayed at checkout.
Invoice payment terms are generally net 30 days unless otherwise agreed.
## 5.4 Currency
Planetis may invoice in CHF, EUR, USD, or other currencies at its discretion.
Exchange rate fluctuations remain at the customer’s risk.
---
# 6. Product Information and Availability
## 6.1 Informational Nature
Product descriptions, availability, shipping times, and bibliographic data are provided for informational purposes only.
Availability data may originate from:
- publishers,
- distributors,
- wholesalers,
- bibliographic databases,
- or third-party partners.
Planetis does not guarantee the accuracy of such information.
## 6.2 Delays
Delivery estimates are non-binding.
Planetis shall not be liable for:
- publisher delays,
- reprints,
- stock shortages,
- customs delays,
- transport disruptions,
- strikes,
- force majeure events,
- or supplier failures.
## 6.3 Reprints and Backorders
If a product is temporarily unavailable or under reprint, Planetis may:
- maintain the order,
- invoice the order,
- or delay shipment until availability resumes.
Customers will be informed where reasonably possible.
---
# 7. Shipping and Delivery
## 7.1 Carriers
Planetis may use:
- Swiss Post,
- DHL,
- Planzer,
- FedEx,
- UPS,
- freight forwarders,
- distributors,
- publishers,
- drop-shipping partners,
- or any other logistics provider.
## 7.2 Transfer of Risk
Although ownership may remain with Planetis until full payment, shipping risks transfer to the customer once the parcel is handed to the carrier.
Planetis shall not be liable for:
- loss,
- theft,
- customs seizure,
- delay,
- damage,
- failed delivery,
- storage fees,
- or additional charges imposed by third parties.
## 7.3 Customs and Import Duties
For international shipments, the customer is solely responsible for:
- customs duties,
- import VAT,
- clearance fees,
- local taxes,
- regulatory permits,
- and any related administrative costs.
Refusal to pay such charges does not create a right of return or refund.
## 7.4 Incorrect Address
Customers are responsible for providing accurate delivery information.
Additional shipping costs resulting from incorrect addresses or failed deliveries may be charged to the customer.
---
# 8. Returns and Withdrawal
## 8.1 General Principle
Returns are accepted only upon prior written approval from Planetis.
## 8.2 Non-Returnable Items
The following are generally non-returnable:
- digital products,
- downloadable files,
- special orders,
- customized products,
- opened software,
- or products ordered specifically for the customer.
## 8.3 Return Conditions
Approved returns must:
- be shipped at the customer’s expense,
- be properly packaged,
- include tracking information,
- and arrive in resaleable condition.
Returned goods remain under the customer’s responsibility until physically received by Planetis.
## 8.4 Refunds and Credit Notes
Planetis may issue:
- refunds,
- store credit,
- vouchers,
- or replacement items,
at its sole discretion.
---
# 9. Intellectual Property and Third-Party Rights
## 9.1 Ownership
All trademarks, logos, publisher names, institutional emblems, product covers, images, and related intellectual property remain the property of their respective owners.
## 9.2 No Affiliation
The presence, display, advertisement, resale, or distribution of publications, products, or materials referencing:
- the United Nations,
- IATA,
- ICAO,
- IMO,
- ADR,
- RID,
- governmental agencies,
- NGOs,
- international organizations,
- publishers,
- or other institutions,
does NOT imply:
- endorsement,
- sponsorship,
- partnership,
- certification,
- representation,
- or affiliation with Planetis Sàrl.
Planetis acts solely as:
- reseller,
- distributor,
- intermediary,
- or commercial platform.
## 9.3 Publisher Responsibility
Planetis is not responsible for:
- the content of publications,
- technical inaccuracies,
- legal interpretations,
- regulatory updates,
- safety recommendations,
- operational procedures,
- or opinions expressed by publishers or authors.
Responsibility for content remains exclusively with:
- publishers,
- authors,
- organizations,
- and originating institutions.
## 9.4 Logos and Visual Material
Logos, covers, trademarks, and institutional identifiers displayed on products remain the property of their respective owners and are shown solely for identification, bibliographic, informational, editorial, or resale purposes.
Their presence does not constitute any claim of ownership or endorsement by Planetis.
---
# 10. Website Use Restrictions
You agree NOT to:
- misuse the Website,
- attempt unauthorized access,
- scrape or extract data,
- interfere with website operations,
- distribute malware,
- impersonate third parties,
- or use the Website unlawfully.
Planetis reserves the right to restrict or terminate access at any time.
---
# 11. Limitation of Liability
To the fullest extent permitted by Swiss law, Planetis shall not be liable for:
- indirect damages,
- consequential damages,
- business interruption,
- loss of profit,
- loss of opportunity,
- regulatory consequences,
- operational losses,
- reputational harm,
- or data loss.
Planetis’ maximum liability shall never exceed:
- the amount actually paid for the relevant order,
or
- CHF 100,
whichever is lower.
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# 12. Disclaimer
All products and services are provided:
“AS IS” and “AS AVAILABLE”.
Planetis provides no warranty regarding:
- uninterrupted availability,
- accuracy,
- fitness for purpose,
- compatibility,
- or error-free operation.
Customers remain solely responsible for verifying:
- regulatory applicability,
- operational suitability,
- legal compliance,
- and technical validity.
---
# 13. Force Majeure
Planetis shall not be liable for delays or failures caused by events beyond reasonable control, including:
- pandemics,
- wars,
- strikes,
- transport disruptions,
- cyberattacks,
- government actions,
- supplier failures,
- energy shortages,
- natural disasters,
- or customs restrictions.
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# 14. Governing Law and Jurisdiction
These Terms shall be governed exclusively by Swiss law.
Any dispute shall fall under the jurisdiction of the competent courts of the Canton of Vaud, Switzerland.
Planetis nevertheless reserves the right to pursue claims in other competent jurisdictions where legally appropriate.
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# 15. Modification of Terms
Planetis reserves the right to modify these Terms at any time without prior notice.
The version published on the Website at the time of use or purchase shall prevail.
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# 16. Contact
Planetis Sàrl
Ch. des Pins 16
1273 Arzier
Switzerland
Email: info@planetis.ch
Website: www.planetis.ch