Privacy Policy
1. Introduction
This Privacy Policy explains how Planetis Sàrl (the “Company”, “we”, “us”, “our”) collects, uses, and protects personal data when you visit our website, purchase products, or use our services. We are committed to complying with applicable data protection laws, including the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
2. Data Controller
Planetis Sàrl
[Switzerland]
Email: info@planetis.ch
3. Personal Data We Collect
We may collect the following categories of personal data:
a) Information you provide directly
- Name, company name
- Billing and shipping address
- Email address and phone number
- Payment details (processed via secure third-party providers)
- Account login details (if applicable)
b) Order and transaction data
- Products purchased (books, digital content, redeem codes)
- Order history and invoices
- Delivery details and preferences
c) Technical data
- IP address
- Browser type and device information
- Website usage data (via cookies or analytics tools)
4. How We Use Your Data
We use personal data for the following purposes:
- To process and deliver orders
- To provide digital products (e.g. access codes, downloads)
- To manage customer accounts
- To respond to inquiries and provide support
- To comply with legal and regulatory obligations
- To improve our website and services
- To prevent fraud and ensure security
5. Legal Basis (GDPR where applicable)
Where GDPR applies, we process data based on:
- Contract performance (order processing, delivery)
- Legal obligations (accounting, tax compliance)
- Legitimate interests (service improvement, fraud prevention)
- Consent (for marketing or cookies, where required)
6. Sharing of Data
We may share your data with:
- Payment providers (e.g. card processors, online payment platforms)
- Shipping and logistics partners
- IT and hosting providers
- Regulatory or legal authorities (if required)
We do not sell personal data to third parties.
7. International Data Transfers
As we operate globally, your data may be processed in countries outside Switzerland or the EU.
We ensure appropriate safeguards are in place (e.g. standard contractual clauses or equivalent protections).
8. Data Retention
We retain personal data only as long as necessary:
- Order and invoice data: typically 10 years (legal requirement in Switzerland)
- Customer accounts: until deletion request or inactivity
- Marketing data: until consent is withdrawn
9. Your Rights
Depending on applicable law, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent (where applicable)
Requests can be sent to: info@planetis.ch
10. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Ensure proper website functionality
- Analyze traffic and usage
- Improve user experience
You can control cookies through your browser settings.
11. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
13. Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
14. Contact
For any privacy-related questions or requests:
info@planetis.ch
Optional (recommended for you specifically)
Given your business, you may want to add this clause:
Digital Products
Some products (such as redeem codes or digital publications) are delivered electronically. Processing of such orders may involve automated systems and secure third-party platforms.