PRIVACY POLICY
Last update: 10.05.2026
1. Introduction
This Privacy Policy explains how Planetis Sàrl collects, uses, stores, protects, and shares personal data when you visit our website, purchase products, request information, or use our services.
Planetis Sàrl is committed to handling personal data responsibly and in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (nFADP), and, where applicable, the European Union General Data Protection Regulation (GDPR).
By using www.planetis.ch, placing an order, or contacting us, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The data controller responsible for the processing of personal data is:
Planetis Sàrl
Ch. des Pins 16
1273 Arzier
Switzerland
Email: info@planetis.ch
Website: www.planetis.ch
3. Personal Data We Collect
We may collect and process the following categories of personal data.
3.1 Information You Provide Directly
This may include:
- first name and last name;
- company or organization name;
- billing address;
- shipping address;
- email address;
- telephone number;
- VAT, tax, or institutional reference details where applicable;
- customer account information;
- order comments or specific delivery instructions;
- correspondence with us.
3.2 Order and Transaction Data
This may include:
- products purchased;
- order history;
- quotations;
- invoices;
- payment status;
- delivery method;
- shipment tracking information;
- customer references or purchase order numbers;
- digital access codes or downloadable product records where applicable.
3.3 Payment Data
Payments may be processed by secure third-party payment providers such as Stripe, PayPal, banks, or other payment processors.
Planetis Sàrl does not normally store full credit card numbers or complete payment credentials. Such information is processed directly by the relevant payment provider according to its own security and privacy standards.
3.4 Technical and Website Data
When you visit our website, certain technical data may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- language settings;
- pages visited;
- time and date of access;
- referring website;
- cookie identifiers;
- general website usage data.
4. How We Use Personal Data
We use personal data for the following purposes:
- to process orders;
- to deliver physical products;
- to provide digital products, redeem codes, downloads, or access instructions;
- to issue invoices, credit notes, and receipts;
- to manage customer accounts;
- to respond to inquiries;
- to provide customer support;
- to communicate about orders, delays, availability, or delivery issues;
- to comply with accounting, tax, customs, and legal obligations;
- to prevent fraud, misuse, or unauthorized transactions;
- to improve our website, products, and services;
- to maintain website security;
- to manage supplier, distributor, and publisher-related order workflows;
- to defend or enforce our legal rights.
5. Legal Basis for Processing
Where Swiss law applies, we process personal data when such processing is necessary, proportionate, and carried out in good faith.
Where the GDPR applies, we process personal data on one or more of the following legal bases:
- performance of a contract, including order processing and delivery;
- compliance with legal obligations, including accounting, tax, customs, and regulatory requirements;
- legitimate interests, including customer support, fraud prevention, service improvement, and business administration;
- consent, where required, for example for certain cookies, newsletters, or marketing communications.
6. Hosting and Storage of Data
Our website and related services may be hosted by Infomaniak or other professional service providers.
Where data is hosted by Infomaniak, it may be stored and processed in Switzerland and/or in infrastructure operated under Swiss or European data protection standards.
Planetis Sàrl remains responsible for choosing appropriate service providers and for taking reasonable measures to ensure that personal data is handled securely and lawfully.
However, Planetis Sàrl is not responsible for independent failures, outages, security incidents, or unlawful acts caused exclusively by third-party service providers, except where mandatory law provides otherwise.
7. Sharing of Personal Data
We may share personal data with selected third parties only where necessary for the operation of our business, including:
- hosting providers, including Infomaniak;
- payment processors such as Stripe, PayPal, banks, or card processors;
- shipping and logistics partners;
- publishers, distributors, wholesalers, or drop-shipping partners;
- IT service providers;
- accounting and administrative service providers;
- legal, tax, or compliance advisors;
- public authorities, courts, customs authorities, or regulators where legally required.
We do not sell personal data to third parties.
8. International Orders and Data Transfers
Planetis Sàrl serves customers in Switzerland and internationally.
Depending on your order, personal data may be transferred to recipients located outside Switzerland or the European Economic Area, for example:
- international carriers;
- customs authorities;
- publishers or distributors;
- payment providers;
- IT or cloud service providers.
Where required, we rely on appropriate safeguards, such as contractual obligations, standard contractual clauses, adequacy decisions, or other legally recognized mechanisms.
By placing an international order, you acknowledge that some personal data may need to be transmitted to third parties involved in the processing, shipment, customs clearance, payment, or delivery of your order.
9. Digital Products
Some products, including redeem codes, digital publications, electronic files, software access, or downloadable content, may be delivered electronically.
Processing such orders may involve:
- automated email delivery;
- secure third-party platforms;
- publisher portals;
- access-code systems;
- license validation systems;
- digital download services.
Planetis Sàrl is not responsible for the independent privacy practices of publishers, software providers, or third-party digital platforms used to activate or access such products.
10. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- ensure proper website functionality;
- remember preferences;
- secure the website;
- analyze traffic;
- improve user experience;
- process shopping cart functions;
- support payment and checkout features.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including checkout or account features.
Where legally required, we will request consent before placing non-essential cookies.
11. Marketing Communications
We may contact existing customers about similar products, publications, updates, or services where legally permitted.
You may unsubscribe from marketing communications at any time by contacting us at:
info@planetis.ch
We do not send unnecessary marketing communications and do not sell mailing lists.
12. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
Typical retention periods include:
- order and invoice data: generally 10 years, in accordance with Swiss accounting and tax obligations;
- customer correspondence: as long as reasonably necessary for business, legal, or support purposes;
- customer accounts: until deletion request, inactivity, or business need expires;
- marketing data: until consent is withdrawn or communication is no longer relevant;
- technical logs: for a limited period necessary for security, diagnostics, or legal purposes.
We may retain certain data longer where required by law, contractual obligations, disputes, fraud prevention, or legitimate business interests.
13. Your Rights
Depending on applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of your data;
- request restriction of processing;
- object to processing;
- request data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with a competent data protection authority.
Requests can be sent to:
info@planetis.ch
We may need to verify your identity before responding to a request.
Certain data cannot be deleted immediately where we are legally required to retain it, for example invoice or accounting records.
14. Security
We implement reasonable technical and organizational measures to protect personal data against:
- unauthorized access;
- misuse;
- loss;
- alteration;
- disclosure;
- destruction.
These measures may include secure hosting, access controls, password protection, encrypted connections, restricted administration access, and use of reputable third-party service providers.
However, no website, email system, or online service can be guaranteed to be completely secure.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, including publishers, distributors, payment providers, logistics providers, institutional organizations, or external information sources.
Planetis Sàrl is not responsible for the privacy practices, content, security, or data processing activities of third-party websites or services.
You should review the privacy policies of any third-party services you use.
16. Business Customers and Institutional Orders
Where an order is placed on behalf of a company, institution, public body, international organization, NGO, library, university, or other entity, we may process professional contact details related to the order.
The person placing the order confirms that they are authorized to provide such information and that the relevant organization has been informed where necessary.
17. Legal Disclosure
We may disclose personal data where necessary to:
- comply with applicable law;
- respond to lawful requests by authorities;
- comply with customs, tax, accounting, or regulatory requirements;
- enforce our Terms and Conditions;
- protect our rights, property, or customers;
- prevent fraud or abuse.
18. Updates to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
The version published on the website at the time of use or purchase shall apply, unless mandatory law provides otherwise.
19. Contact
For any privacy-related questions, requests, or concerns, please contact:
Planetis Sàrl
Ch. des Pins 16
1273 Arzier
Switzerland
Email: info@planetis.ch
Website: www.planetis.ch