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Customer Service

For any additional informations, please write an email to info@planetis.ch  

Shipping & Delivery
Once the order is completed, we treat your order as fast as possible. Stock availability and payment references are checked, and your order is then processed. Usual shipping & delivery time is between one and two weeks. Depending on the availability of your order, it might take up to 4 weeks to deliver. Shipping is made following our ECOSHIP option.
Privacy & Security
We guarantee that your data is encrypted and protected with the last security certificates and modules.
Returns & Replacements
If you received your order damaged, please take photos and write an email to info@planetis.ch.
Ordering
You agree to give adequate and exact data during your order process. If you give false data, your order won't be processed and your account deleted.
Payment & Pricing
Payments can be processed through bank transfer. Credit Cards are also accepted. Our payment gatway is Six payments. Please note that all our prices are generated from our Swiss prices (CHF). The current currency is used to display the price in dollars or euros. Your credit card wil be debited from the corresponding Swiss amount and prices.
Viewing Orders
You can always view our orders by logging into your account.
Updating Account Information
Please login into your account or write us an email to info@planetis.ch.
  • Worldwide shippingWe deliver everywhere.
  • Books & special issuesOur catalogue offers more than 10'000 titles.
  • SubscriptionsWe handle monythly and yearly publications subscriptions. Simply contact us.
  • Contactinfo@planetis.ch

Location

Planetis
16 Chemin des Pins
1273 Arzier
Switzerland

info@planetis.ch

Phone: + 41 22 366 51 77

Fax: + 41 22 366 51 78